Corporate Culture:

　　Basic principles: Externally oriented by customers and internally oriented by employees
　　Corporate spirits: Practical, explorative, combatant, innovative
　　Operating philosophy: Based on credits, aiming at win-win relationships
　　Corporate value: nurture individuals, serve enterprises, and satisfy customers
　　Conduction codes: Customers = Colleagues = Family members

　　Organization Management principles
　　Faith: Clear organization, sound regulations, humane management, shared interests
　　Upward: Reasonable advices, frank communications, active cooperation, respective and deferential
　　Downward: Care and help, nurture and stimulate, adequate delegation, drive and improve
　　Vis-à-vis: Communication and trust, get along in harmony, unite and collaborate, advance being of one mind
　　To customers: Compassion, patience, care, solicitous, meticulousness, thoughtfulness
　　To partners: Mutual support, advance hand-in-hand, share risks, mutual benefits and reciprocity
Corporate talents philosophy: Mature, professional, efficient

　　Customer Services:
　　Letter of Commitment
　　In order to serve our customers better and make our job better arranged and more effective, we appoint special staff and special line for the customer services which take quality objections and other complaints: 86-28-84551078.

　　Chengdu Heyi Steel Pipe Industrial Co., ltd. seriously makes the commitment to customers:

　　To purchase the Heyi products is to purchase reliance. In case of defective products you bought which do not conform to the delivery standards or requirements specified in contracts and therefore affect your utilizations, please present your requirements for settlements of the quality discrepancy and kindly offer the defective products (e.g. pictures, samples) and contract No. etc, we will address them as soon as possible; for the domestically manufactured materials, we will determine the site inspection in three to seven days after we notify the suppliers; exceptional cases are allowed.

　　Please call the following lines for any complaints or advices in respect of our service quality:
　　

        Address： No.68, Longzhou Road, Chengdu, Sichuan, China.
        Post Code： 610021
        Http：//www.heyigg.com
        E-mail：heyigg@heyigg.com
        TEL： 0086-28-84516373
        FAX： 0086-28-84529432